Frequently Asked Questions
Everything you need to know about your Way of Wade gear and orders.
How do I determine the right size for my basketball shoes?
Way of Wade shoes generally run true to size. However, for high-performance basketball play, some athletes prefer a snugger fit. We recommend checking our detailed size chart and measuring your foot in centimeters for the most accurate fit.
What is your return policy for performance footwear?
We offer a 30-day return policy for items in original, unworn condition with all tags and packaging intact. Please note that shoes showing signs of outdoor use or court wear cannot be accepted for a refund.
How long does international shipping take?
Standard international shipping typically takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your gear's journey to your doorstep.
Are Way of Wade shoes suitable for outdoor courts?
While many of our models feature durable rubber compounds, specific versions like those with 'TUFF OS' outsoles are specifically engineered for the high abrasion of outdoor concrete courts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna or Afterpay in select regions.
How can I verify the authenticity of my shoes?
Every authentic pair of Way of Wade shoes comes with a unique QR code or security label on the packaging. You can scan this code on our official website to verify that your product is genuine.